Dynamics 365 Business Central outcompetes with a fully integrated, AI-powered stack, on the world’s most trusted and comprehensive cloud

• Works seamlessly with the Microsoft applications you already use and know – Outlook, Teams, Excel and Power Platform
• AI infused throughout the solution brings you continuous insights to speed decision making
• A single system that works across international locations
• Scalable and extensible to grow and adapt with your growing business

Realize more value with Copilot in Dynamics 365 Business Central

Whether your business is in the early stages of AI adoption or ready to further integrate AI into your company’s processes, Business Central offers the AI capabilities to meet you at every AI maturity phase.

Copilot capabilities in Business Central offer three levels of AI capabilities to meet you where you are:

• Copilot in Business Central: Enhance personal productivity.
• Agents: Improve business productivity with prebuilt and custom agents.
• Copilot extended: Connect to the workflows and AI tools in the applications you use every day, and build synergies to save time and uncover new insights.

Sales Order Agent

Deliver on inbound order requests faster

Streamlines order entry by automatically capturing details from emails, chats, or documents, reducing manual effort and minimizing errors

Finds matches with your ledger entries, even when multiple charges are consolidated into a single entry

Provides end-to-end visibility into order status with proactive notifications, enabling faster fulfillment and better customer communication

Payables Agent

Manage invoices in a snap

Captures, validates, and matches invoices against purchase orders and receipts, reducing manual data entry and errors

Routes invoices to the right approvers with configurable rules, accelerating approvals and improving compliance

Provides dashboards and alerts for outstanding payables, enabling better cash flow management and vendor relationship tracking

Increase financial visibility and performance

Take control of your financial data

Improve forecasting, accelerate financial close, and get real-time performance metrics while fostering compliance and security

Use Copilot in Business Central, built-in reports, Excel, or Microsoft Power BI and unlimited data dimensions to analyze trends and improve business planning

Boost sales and improve customer service

Build long-lasting relationships

Take better care of customers while managing the entire sales process from within Microsoft Outlook and deliver better outcomes with connected service operations

Drive sales with marketing text suggestions from Copilot, transition smoothly from sales to service, and manage service agreements to exceed customer expectations

Finish projects on time and under budget

Successful projects start with proper planning

Complete projects successfully and profitably with planning, resourcing, tracking, costing, billing, accounting, and timely intelligence

Enable employees to do their best work with role-based access, and foster collaboration by sharing links to projects directly in Microsoft Teams

Optimise inventory and supply chain management

End-to-end visibility for better results

Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses

Move from manual forecasting and inventory management to AI-based predictive forecasting to improve accuracy

Dynamics 365 Business Central with Outlook

Go from quote to cash within the flow of work

Interact with customers and vendors directly from Outlook to accelerate transactions and business decisions

Promptly manage inquiries, service requests, or process payments to accelerate the sales cycle

Get insights into customer history, previous discounts, and more without leaving Outlook

Dynamics 365 Business Central with Excel

Simplify daily tasks to free more time for strategy

Get up-to-date operational insights as Excel reports, and adapt quickly by customizing report layouts as Excel worksheets

Export data from Business Central to Excel for efficient data entry, then publish back to Business Central with business rule validation

Easily analyze transactions using familiar Excel functionality, then share with the team for review and co-authoring

Dynamics 365 Business Central with Teams

Quickly share details so you can act faster

Make faster decisions by sharing Business Central data within Microsoft Teams chat or channel

Look up business contacts from Teams, along with insights, a history of interactions, and related records

Easily edit data and take action without switching apps